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Product Warranty Information

Support & Warranty

Product Warranty & Support – Endeva

Follow the steps for your product type or brand below.

Mobile Phones

Optus Phones

Warranty: 12 Months Manufacturer’s Warranty

If your Optus phone develops a fault (not DOA), please follow the Optus warranty process below:

  1. Start online: Visit the official Optus Device Repairs & Replacements page and complete the troubleshooting steps provided.
  2. If the issue persists:
Note: Do not contact Endeva unless your phone is Dead on Arrival (DOA). “Dead on Arrival” means the phone was faulty at first power-on or within the first day of use. Standard warranty faults are handled by Optus.

Telstra Phones

Warranty: 12 Months Manufacturer’s Warranty

If your Telstra phone develops a fault (not DOA), please follow the Telstra warranty process below:

  1. Start your claim with Telstra: Visit a Telstra store for assessment.
  2. Or contact Telstra:
Note: Do not contact Endeva unless your phone is Dead on Arrival (DOA). “Dead on Arrival” means the phone was faulty at first power-on or within the first day of use. Standard warranty faults are handled by Telstra.

Opel Phones

Warranty: 12 Months Manufacturer’s Warranty

If your Opel phone develops a fault (not DOA), please follow the Opel warranty process below:

  1. Contact Opel Mobile Customer Care: Call 1300 971 584. Opel’s technical team will troubleshoot the issue over the phone and conduct a preliminary warranty assessment.
  2. After troubleshooting: If Opel determines the device needs repair or replacement, they will provide instructions for submitting your warranty claim.

For any charging issues or if your phone does not turn on, please ensure the device has been charged for at least 10 minutes using the supplied charging cable. Phones will not power on unless they have reached a minimum charge level. Please also make sure you are using only the original charging cable provided with the phone, not a different cable.
Note: Do not contact Endeva unless your phone is Dead on Arrival (DOA). “Dead on Arrival” means the phone was faulty at first power-on or within the first day of use. Standard warranty faults are handled by Opel.

Laptops

Asus Laptops

Warranty: 12 Months Manufacturer’s Warranty

If the laptop develops a fault (not DOA), your client must follow the Asus warranty process below:

  1. Contact Asus Support: Call 1300 278 788 (Monday to Friday, 9:00am – 6:00pm AEST).
  2. Technical troubleshooting: Asus will attempt to resolve the issue over the phone or via email. They may request additional details such as photos, serial number, or video evidence to diagnose the issue.
  3. If service is required: If Asus determines the laptop requires repair, replacement, or further warranty action, they will organise the process directly with your client. Warranty assessments and claims are handled by Asus (not Endeva). If you are advised to contact Endeva, request a case ID number from Asus so your enquiry can be continued. Your case ID is proof that your laptop has been assessed by Asus. Unfortunately we cannot assist you if you have not reported the fault to Asus.
Info: Warranty assessments and claims are handled directly by Asus.

HP Laptops

Warranty: Varies by model (HP will confirm during support)

If the laptop develops a fault, your client must follow the HP warranty process below:

  1. Start with online troubleshooting: Visit the official HP support page for laptops: HP Laptop Support.
  2. If further assistance is required: Contact HP Technical Support on 13 10 47 (Option 2). Hours: Monday to Friday, 8:30am – 5:30pm (excluding public holidays).
Info: All HP warranty assessments and repairs are managed directly by HP.

Kogan Atlas Laptops

Warranty: 12 Months Manufacturer’s Warranty

Endeva will assist by lodging the warranty claim with Kogan on your client’s behalf. To begin the process:

  1. Complete the Warranty Assessment Form: Download the Device Warranty Assessment Form (Laptops) and fill it in.
  2. Provide video evidence: Please include clear video footage showing the fault. The manufacturer requires video evidence before opening a warranty case.
  3. Submit to Endeva: Email the completed form and video evidence to [email protected]. Once received, Endeva will submit the claim to Kogan on your client’s behalf and advise if the laptop needs to be returned for inspection.
We’ll help: Claims cannot be lodged without both a completed form and video evidence.

Lenovo Laptops

Warranty: Varies by model (Lenovo will confirm during support)

If the laptop develops a fault, your client must follow the Lenovo support process below:

  1. Contact Lenovo Technical Support: Call 1800 041 021 (Monday to Friday, 9:00am – 6:00pm AEST).
  2. Technical assessment: Lenovo will troubleshoot the issue over the phone and confirm if the device is eligible for warranty service.
  3. If warranty service is approved: Lenovo may advise depot/carry-in repair, a local service centre, or a dealer-assisted process depending on the model.
Info: All Lenovo warranty claims are handled directly by Lenovo.

CB Radio

Uniden XTRAK 50

Warranty: Confirmed by Uniden at time of assessment

For any faults with the Uniden XTRAK 50, the quickest resolution is through Uniden directly.

  1. Contact Uniden Service Centre: Call 1300 366 895 (Monday to Friday, 9:00am – 5:00pm).
  2. Warranty assessment: Uniden will determine if the issue is covered under warranty and, if eligible, guide you through the next steps to file a warranty claim.
Info: Warranty claims for Uniden radios are handled directly by Uniden.

Need Help from Endeva?

Email [email protected]. Include organisation name, client name, purchase date, and a brief description of the issue.

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