Product Warranty & Support – Endeva

Follow the steps for your product type or brand below.

• Mobile Phones
• Laptops
• CB Radio

Mobile Phones

Opel Phones

Before contacting Opel or Endeva, please check the following:

1. Charging or power issues: If your phone does not turn on, charge it for at least 10 minutes using the supplied charging cable. Phones will not power on unless they have reached a minimum charge level. Please use only the original charging cable provided with the phone, not a different cable.
2. Hard reboot: If the issue continues, please perform a hard reboot. Turn off the phone, then hold the Volume Down button and Power button at the same time until the recovery screen appears. Use the volume buttons to select “wipe data/factory reset”, then press the power button to confirm. Please note that this will wipe the data on your phone. You may need to repeat this process more than once.

If the issue is still not resolved, please contact Opel Customer Care:

1. Contact Opel Mobile Customer Care: Call 1300 971 584. Opel’s technical team will troubleshoot the issue over the phone and conduct a preliminary warranty assessment.
2. After troubleshooting: If Opel determines that the device needs repair or replacement, they will provide instructions for submitting your warranty claim.

Opel will help troubleshoot the issue. If the problem cannot be resolved, they will assist you with starting a warranty claim.

If, and only if, Opel directs you back to Endeva, you must obtain a reference number from Opel. This reference number is proof that Opel technical support has assisted you and allows us to continue with your claim. Please do not contact Endeva unless you have this reference number ready.

Redmi Phones (Xiaomi)

If your Redmi phone develops a fault (not DOA), please follow the Xiaomi warranty process below:

1. Contact Xiaomi Customer Care: Call 1800 270 852. Xiaomi's technical team will troubleshoot the issue over the phone and conduct a preliminary warranty assessment.
2. After troubleshooting: If Xiaomi determines the device needs repair or replacement, they will provide instructions for submitting your warranty claim.

Optus Phones

If your Optus phone develops a fault (not DOA), please follow the Optus warranty process below:

1. Start online: Visit the official Optus Device Repairs & Replacements page and complete the troubleshooting steps provided.
2. If the issue persists:
   • Visit an Optus store for in-person assessment, or
   • Contact Optus Technical Support on 133 937 (Optus Contact Page).

Telstra Phones

If your Telstra phone develops a fault (not DOA), please follow the Telstra warranty process below:

1. Start your claim with Telstra: Visit a Telstra store for assessment.
2. Or contact Telstra:
   • Use the MyTelstra app or live chat, or
   • Call 132 200 (see the Telstra Contact Page).

Laptops

Asus Laptops

If the laptop develops a fault (not DOA), your client must follow the Asus warranty process below:

1. Contact Asus Support: Call 1300 278 788 (Monday to Friday, 9:00am – 6:00pm AEST).
2. Technical troubleshooting: Asus will attempt to resolve the issue over the phone or via email. They may request additional details such as photos, serial number, or video evidence to diagnose the issue.
3. If service is required: If Asus determines the laptop requires repair, replacement, or further warranty action, they will organise the process directly with your client. Warranty assessments and claims are handled by Asus (not Endeva). If you are advised to contact Endeva, request a case ID number from Asus so your enquiry can be continued. Your case ID is proof that your laptop has been assessed by Asus. Unfortunately we cannot assist you if you have not reported the fault to Asus.

HP Laptops

If the laptop develops a fault, your client must follow the HP warranty process below:

1. Start with online troubleshooting: Visit the official HP support page for laptops: HP Laptop Support.
2. If further assistance is required: Contact HP Technical Support on 13 10 47 (Option 2). Hours: Monday to Friday, 8:30am – 5:30pm (excluding public holidays).

Kogan Atlas Laptops

Endeva will assist by lodging the warranty claim with Kogan on your client’s behalf. To begin the process:

1. Complete the Warranty Assessment Form: Download the Device Warranty Assessment Form (Laptops) and fill it in.
2. Provide video evidence: Please include clear video footage showing the fault. The manufacturer requires video evidence before opening a warranty case.
3. Submit to Endeva: Email the completed form and video evidence to [email protected]. Once received, Endeva will submit the claim to Kogan on your client’s behalf and advise if the laptop needs to be returned for inspection.

Lenovo Laptops

If the laptop develops a fault, your client must follow the Lenovo support process below:

1. Contact Lenovo Technical Support: Call 1800 041 021 (Monday to Friday, 9:00am – 6:00pm AEST).
2. Technical assessment: Lenovo will troubleshoot the issue over the phone and confirm if the device is eligible for warranty service.
3. If warranty service is approved: Lenovo may advise depot/carry-in repair, a local service centre, or a dealer-assisted process depending on the model.

CB Radio

Uniden XTRAK 50

For any faults with the Uniden XTRAK 50, the quickest resolution is through Uniden directly.

1. Contact Uniden Service Centre: Call 1300 366 895 (Monday to Friday, 9:00am – 5:00pm).
2. Warranty assessment: Uniden will determine if the issue is covered under warranty and, if eligible, guide you through the next steps to file a warranty claim.

Need Help from Endeva?

Email [email protected]. Include organisation name, client name, purchase date, and a brief description of the issue.