Endeva - Terms of Service

Last Updated: 28 October 2025

Welcome to Endeva. By creating an account or placing an order through our webstore or any associated Endeva platform, you agree to comply with the following Terms of Service. These terms apply to all clients, including those using Endeva cabinets (consignment customers).

1. Account Eligibility and Responsibilities

You must be authorised to purchase on behalf of your organisation. You agree to notify Endeva immediately if your authorisation changes (for example, if you leave the organisation or your role changes).
You must confirm your email address before accessing the Endeva portal.
You acknowledge that Endeva may verify orders with management or share purchase history with your organisation if required.
You are responsible for ensuring that all orders, invoices, and payments are made in accordance with your organisation’s internal processes.

2. Payment Terms

Standard payment terms are 30 days from the invoice date.
Clients with approved credit accounts may purchase on these terms.
Clients without a credit account (shown as “PBD” in their profile) will have orders held until payment is received or a credit account is approved.
To apply for a credit account, please email [email protected] with your business manager’s name, email, and phone number.

3. Overdue Accounts and Portal Access
From 1 December 2025, Endeva will implement an updated account management policy:

Consultant portal access will be temporarily suspended for any consultant with invoices more than 20 days overdue (i.e. 50 days from the invoice issue date).
Invoices beyond 50 days are considered severely overdue and require urgent attention.
This suspension applies at the individual consultant level only, not at the office or agency level.
Please email [email protected] once invoices have been paid. Access will be reinstated once all overdue invoices are settled.

4. Orders and Invoices

Invoices are issued electronically at the time of purchase and emailed immediately.
If required, you should create and forward a purchase order to your accounts department along with our invoice.
Please forward the invoice promptly to your accounts team to avoid internal processing delays.
No further action is required if payment has already been made by credit card at checkout.

5. Delivery and Fulfilment

Consignment Orders
- Replenishment stock is automatically dispatched when your office spend reaches $400 (excluding fuel and gift cards).
Special Office Orders
- Typical delivery time is 1–4 business days for most major Australian centres. Please allow additional time for WA, TAS and remote areas.
Direct to Job Seeker Orders
- Delivery time depends on the shipping method selected at checkout.

6. Consignment Cabinet Usage (Endeva Cabinet Clients)

For clients with an Endeva cabinet onsite:

All goods supplied in the cabinet are provided on consignment. You are not charged upfront.
You must obtain an invoice from Endeva by 5PM on the same day any goods are issued or used.
Goods remain the property of Endeva until an invoice has been raised.
Payment for all invoices is due 30 days from the invoice date.
Goods used will be automatically replenished weekly once your office spend reaches $400.
You are required to record all stock usage in the Endeva register.
Remotely serviced clients are required to perform a monthly stocktake and contact Endeva if assistance is needed.
Failure to raise invoices promptly may result in issues such as delayed replenishment, voided warranties, or inability to claim from the Employment Fund.

7. Data and Privacy

Endeva collects and stores client information solely for the purposes of account management, order processing, and communication.
Your data will not be shared with third parties except where required by law or with your organisation’s management for order verification.

8. Changes to These Terms

Endeva may update these Terms of Service from time to time. Any significant changes will be communicated to registered account holders via email.
Continued use of the Endeva platform after the effective date constitutes acceptance of the updated terms.